Terms and Conditions
Postage and Delivery:
Il Tutto offers a special postage rate for all orders placed online, within Australia - of $10.00 flat rate.
All orders are sent via a courier service to ensure fast & safe delivery to your door. As a signature is required on delivery, we suggest a work address or P.O. Box if you think you won't be home to sign for your delivery.
If for some reason, you miss your delivery, you will receive a notification card in your mail box with details on how to organise re-delivery.
Please allow 1-5 working days for your Il Tutto order to arrive at your door step. Delivery lead times depend on which state you live.
If you require express post or courier, this can be arranged for an additional fee by calling ph: +61 1300 725 558.
Il Tutto does not accept responsibility for parcels that are misplaced after they have been signed for & delivered.
International Air Mail
Any orders placed internationally will be sent via Airmail. This will take approximately 6 - 10 working days. Il Tutto offers this method of postage as a less expensive way to receive our product abroad, but does not accept responsibility for parcels that are misplaced once delivered. A signature is not obtained using this postal method - therefore if there is any chance your parcel may end up in the wrong hands, we strongly advise the courier postage method (where is signature is obtained).
Please see the table below for delivery rates based on parcel weight.
Express Courier International
This option is highly recommended if you have a non secure means of receiving your mail, as a signature is required to receive your parcel. This faster service will take approximately 4 - 6, working days. We recommend you advise a work address if you think you may not be home to receive your delivery.
If no one is present to collect the parcel, you will be notified to pick it up from your local post office, otherwise it will be redelivered the following day. This procedure varies in different countries. Additional postage costs will apply if package is returned to Australia, and needs to be resent. Please see below for delivery rates.
Summary of Delivery Options
|3 - 5 days||AU$ 10.00|
|International Air Mail|
|6 - 10 days||AU$ 45.00|
|3 - 6 days||AU$ 62.50|
- Please note all prices are in Australian dollars.
- Prices do not include relevant overseas duties & customs charges (these vary from country to country) - these will be payable by the customer on receipt.
Il Tutto endeavours to get your order to you as fast as possible. The delivery times outlined above are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, natural distasters etc.)
If you need us to track your parcel, or help estimate on approximate arrival time more closely - please call 1300 725 558 or email: firstname.lastname@example.org
Customer Service Policy
Il Tutto will advise customers within 2 business days if goods are not available or delayed in delivery.
Returns and Exchanges
Il Tutto Guarantee's... that you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to exchange or refund your money.
Your comments are valuable in the improvement & growth of our business, so please let us know your thoughts. You can do by emailing us on: email@example.com
Returns for faulty items
If you wish to return faulty items, Il Tutto will gladly repair, exchange or refund the original price in accordance with the following process:
- You must notify Il Tutto within 10 days of receiving the item of the flaw or fault by emailing us on firstname.lastname@example.org, and then arrange return of the item to Il Tutto within 10 days of notification.
- Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Il Tutto, however, please allow 14 days from the day you return the item for your account to be credited.
- If you wish to exchange your item, please make your request clear when contacting Il Tutto
Change of Mind
Please contact us within 14 days by emailing us on email@example.com
Il Tutto will gladly exchange or refund the original price in accordance with the following process
- We will need you to return the item in its original packaging.
- When we have received the item back in unused condition we will gladly refund or exchange the purchase price to you via the same method that you paid for it.
- You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from Il Tutto, or delivery note.
Where do I send it?
To return any products to us, you should post to:
il tutto Pty Ltd
Reply Paid 86482
Suite 11, Joubert Square
71-75 Gladesville Rd
Hunters Hill NSW 2110
When returning items we strongly recommended you retain proof of posting. We cannot accept responsibility for parcels lost in transit.
We endeavour to reproduce all colours as accurately as possible, however sometimes there may be slight variation to what you see on the web site. This can be due to photography lighting, computer picture resolution & individual monitor settings.
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